Service work on the prototype
Technical support

Technical support for heavy-duty eCargo bikes in the UK

Is your eCargo bike displaying an error? Do you need help with maintenance, repairs or a technical issue? Our technical support team is here to assist. Access step-by-step guidance, technical documentation and downloadable resources — or use our contact form for personalised support. We’ll help get your bike back in service as quickly as possible.

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Getting Started
Tailored to your eCargo bike

Service videos — practical technical guidance

This section provides access to technical video tutorials covering maintenance, adjustments and component replacement for your eCargo bike. Each guide is designed to support safe and correct servicing in day-to-day operation. To view the videos, please enter your cargo bike’s vehicle identification number (VIN). This ensures that service materials are securely available to registered customers and aligned with the correct vehicle specification.

Downloads

Instructions and product information

Our operating instructions and product manuals are available in digital format for convenient access. They provide detailed guidance on the setup, operation and maintenance of your eCargo bike. Download the documents you need to ensure safe use and reliable performance in day-to-day operation.

Download the user manual
Top view of cargo user manual
Spare parts for your Mubea eCargo bike

Find the right original parts directly in our webshop

The Mubea webshop offers a selection of components for your Mubea U-Mobility eCargo bike – ideal for maintenance, service and repair.

Order genuine spare parts online!
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FAQs

All answers to your questions

Spare parts can be obtained through our aftermarket service.

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The tyres should be replaced every 10.000-15.000 kilometres, while the brake pads must be replaced after 4.000-8.000 kilometres at the latest. Maintenance work and selected wear parts, including tyres, can be conveniently covered by a service contract.

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Maintenance is carried out through our service partner network. For fleet customers, we offer an individual full-service plan including a maintenance programme. Smooth commissioning is ensured via our mobile Flying Doctor service. For further information, please contact our customer service via the general contact form.

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Technical support

Send us your enquiry

We’re here to support your heavy-duty eCargo bike throughout its entire lifecycle. Our FAQs cover a wide range of common questions about your eCargo bike, from operation to maintenance. If you’re experiencing a technical issue, please complete our service form and our team will respond as promptly as possible with the appropriate guidance.

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